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Eastern Health Communication Blunder
Here is a press release which I think reflects the views of the breast cancer testing class members.
EASTERN HEALTH DAMAGES TRUST AGAIN
The release late Friday of the information that another 38 breast cancer patients were found who need retesting, is a further example of “the corporate spin doctoring by which Eastern Health created the crisis of confidence in health care which led to the Inquiry”, lawyer Ches Crosbie said Monday.
Ches Crosbie Barristers is court appointed lawyer for the members of the Breast Cancer Testing Class Action.
“I was prepared to give Eastern Health the benefit of the doubt, but this shows their priority is still to minimize damage to the organization. Patients come second”, said Mr. Crosbie. “This is not yet a patient centered organization.” Eastern Health initially refused further comment, but under pressure agreed Sunday evening to hold a press conference this morning.
Mr. Crosbie added that as court appointed lawyer for the people involved, he would have expected to be informed of the situation before a public statement was made.
Mr. Crosbie added that this new communications blunder has deepened the damage to patient trust.
CHES CROSBIE BARRISTERS
169 Water Street, 4th Floor
St. John’s, NL A1C 1B1
Telephone: 579-4000 or 888-579-3262
Facsimile: 579-9671
Email: ccb@chescrosbie.nf.net
You can see the Eastern Health press release here, and CBC news coverage here.
Comments to my blog on the "divide and conquer" approach were very effective and helpful in preparing for mediation. Your comments on this latest conduct would also be valuable. The question: as a breast cancer patient, what is your reaction to Eastern Health's communications strategy regarding the 38 newly discovered patients?
15 Comments to "Eastern Health Communication Blunder"
Since the fiasco with Eastern Health in 2005, I have said this to my husband and family on a number of occasions: “I wonder did I even have breast cancer?”. This cancer diagnoses never leaves you, it is stuck in your head 24/7. Every time, when you are having an off day, for example: headache, aches and pains, you wonder if you are ok. It is so very hard emotionally, but you have to continue with your life and try to make the best of it.
For a while, when I would go to my doctor’s appointments, I would ask my cancer doctor if I even had cancer. He has said that “yes, you did have breast cancer”.
I don’t know about other patients, but I never feel confident in my medical results anymore. They tell me that everything is ok but I always doubt them now. With so many horrendous mistakes being made at Eastern Health, I just don’t trust them anymore and never will trust them again.
How would we go about getting our results retested again by a third party? How do we know if the breast tissue that they would be retesting is ok? I thought that some breast cancer tissue samples were left out on the counter over night and on a weekend. How would we know that our breast cancer samples are ok for another retesting?
Eastern Health should be held accountable and forced to pay big to prevent this from happening again in the future. The entire system should be revamped.
On a more positive note, not all doctors should be painted with the same stigma. My surgeons were excellent doctors who were also victims of the incorrect lab results that they received, and should not be blamed for the errors made in the labs, nor the non-caring attitude of certain oncologists within the system. My surgeon cared so much that he offered to follow my case when he discovered that the original oncologist assigned had no intentions of giving me hormone testing, or of following my case..
Eastern Health should be held accountable and forced to pay big to prevent this from happening again in the future. The entire system should be revamped.
On a more positive note, not all doctors should be painted with the same stigma. My surgeons were excellent doctors who were also victims of the incorrect lab results that they received, and should not be blamed for the errors made in the labs, nor the non-caring attitude of certain oncologists within the system. My surgeon cared so much that he offered to follow my case when he discovered that the original oncologist assigned had no intentions of giving me hormone testing, or of following my case..
of finding another 38 unidentified patients who need to be retested and the way Eastern Health handeled the situtation when it came to telling the patients and the public still remains the same as before the Cameron report.
It seems they have really learned nothing from Cameron report,there actions are still showing great incompetence when it comes to these serious communication matters. What is wrong with Eastern Health? Are they stupid (to put it bluntly)? or is it because they just don't care? When well they ever learn the seriousness of this matter?
After the Cameron Inquiry, I thought that Eastern Health would cross all their “T’s” and dot all their “I’s” to make sure that this nightmare would never happen again and then it happens again!. I feel that Eastern Health does not see us as priority or as number one. When the spokesperson for Eastern Health apologized to the patients and their families for this latest blunder, it meant absolutely nothing to me. This needs to stop NOW.
When the news broke last Friday around 4:30 p.m., I was totally devastated. I could not believe what I was hearing. Another 38 breast cancer patients and maybe more that need to be retested.
Every time the telephone rang last weekend, I thought that it might be Eastern Health telling me that my results need retesting again.
When I was diagnosed with Breast Cancer in 2002, my results were receptor negative, then my results changed to receptor positive then changed to receptor negative then to receptor negative again. So you can understand why I thought that Eastern Health would be calling me.
Eastern Health needs to clean up their act and start treating patients as priority. We need immediate and proper disclosure to the patients. We need to have Eastern Health officials on site to answer our questions, not to disclose some information late on a Friday evening with nobody to contact at Eastern Health about this massive explosion. It is extremely upsetting and devastating. It has to stop.
Thank you.
Louise M. Sellars
God Bless all of the women and their families of this terrible injustice.
or letter telling me that my results have now changed as there had been some mix-up in the retesting. How can I be sure of anything anymore in a system that is wrought with total incompetence. The letter of apology just didn't cut it for me Eastern Health. You are sorry that you were found out, not sorry that you could have killed me at 42 years of age.
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Ches Crosbie Barristers
169 Water Street
St. John's, NL
A1C 1B1
Phone: (709) 579-4000
Fax: (709) 579-9671
Toll Free: (888) 579-3262
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I just finished reading the comments left by other women and the anguish continues. I will be so happy when the class action suit is settled so we can go on with our lives as best we can. We have to live with the torment and questions about our treatment for the rest of our lives. Unless you are directly involved with this, it is difficult to fully comprehend what it means to us, the victims.
I was diagnosed in 2002, had the biopsy, was told I didn't have breast cancer to go home and enjoy Christmas with my family. On January 3rd I was called into the surgeon's office and was told the pathology report was back from Eastern Health and that I did have breast cancer! I could go on about what happened but bottomline is that we, the victims, live with a cloud over our heads everyday because of the ER/PR fiasco. We put our trust in the healthcare system to help us, to be honest with us, and to do the best they can for us....so come on, Eastern Health, learn your lessons! Be forthright with your patients! We deserve the truth and we deserve support when we need it!